PRIVACY POLICY

Effective Date: June 21, 2025

Introduction

At Lightning Leads Pro ("we," "us," "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, interact with our web chat widget, schedule an appointment, submit a web form, purchase services, or engage with us on other platforms.

By using our website, products, or services, you agree to this Privacy Policy. We reserve the right to update this policy at any time by changing the "last updated" date. Continued use of our services after any updates constitutes your acceptance of those changes.

INFORMATION WE COLLECT

Personal Data Personal Data includes your name, phone number, email address, business name, and any other identifying details you voluntarily provide via forms, account creation, or interactions with our services.

Derivative Data Includes technical information such as IP address, browser type, referring URL, pages visited, and timestamps. We may also collect device-specific information from mobile users.

Voice and Conversation Data When you engage with our AI voice/text assistant, we may collect and retain:

- Voice recordings

- Transcripts

- Session metadata (timestamps, duration, inputs)

Used for quality assurance, feature improvement, and user support. You will be notified when voice recordings are active and may request deletion.

Financial Data Payment information (e.g. last four digits of card) may be processed during transactions. All payments are handled securely by third-party processors:

- Stripe: https://stripe.com/privacy

- PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

- Authorized.net: https://www.authorize.net/en-anz/about-us/privacy.html

We do not store full credit card information on our servers.

Social Networking Data May include your profile name, email, or photo when interacting via Facebook, LinkedIn, Instagram, or other social platforms.

Mobile Device Data Includes mobile device model, OS, IP, and location data (if enabled) when you access services via mobile.

Other Data We may collect survey responses, contest submissions, or user feedback voluntarily provided.

HOW WE USE YOUR INFORMATION

We use your information to:

- Create and manage your account

- Provide customer support and service delivery

- Process payments and send confirmations

- Communicate about offers, features, or service updates

- Improve our AI systems and CRM workflows

- Conduct internal analytics and security checks

- Comply with legal and regulatory requirements

AI Technologies and Ethics

We use AI tools to assist in lead follow-up, appointment scheduling, and conversation automation. We:

- Avoid using AI to make automated decisions with legal or financial impact

- Anonymize or pseudonymize training data where possible

- Provide transparency and access to review automated decisions

- Follow data minimization principles

You may opt out of AI-based processing by contacting [email protected].

DATA PROTECTION & RETENTION

We use:

- SSL encryption

- Role-based access controls

- Secure cloud storage providers

- Regular audits and security updates

Retention periods:

- AI transcripts: up to 12 months

- Voice recordings: up to 90 days

- Customer profiles and contact records: retained as long as you are a user

- Anonymized or aggregate data: retained indefinitely

SHARING OF INFORMATION

We do not sell your data. We only share data with:

- CRM platforms (e.g., HighLevel)

- Cloud storage & hosting providers

- AI infrastructure partners

- Analytics & marketing tools (with consent)

- Payment processors

CRM/White-Label Platform Disclosure

When using platforms like HighLevel:

- Your data is processed under their terms of service

- We are not liable for outages, breaches, or data loss beyond our control

COOKIES & TRACKING

We use:

- Google Analytics & Ads

- Facebook (Meta) Pixel & Ads

Cookies may collect usage, browser, and behavior data. You can adjust cookie settings in your browser.

Opt-out links:

- Google: https://tools.google.com/dlpage/gaoptout

- Facebook: https://www.facebook.com/help/568137493302217

SMS/TEXT MESSAGE POLICY

By opting in to receive SMS:

- You consent to appointment reminders and service messages

- You may opt out by replying “STOP” at any time

- We do not sell or share SMS opt-in data for marketing

YOUR RIGHTS

You may:

- Access, correct, or delete your personal data

- Request a copy of your data

- Request AI interaction logs or deletion

- Opt-out of marketing messages

- Restrict or object to data processing

- File a complaint with a regulatory authority

To exercise any of these rights, contact us at [email protected].

CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have the right to:

- Know what personal data we collect and use

- Request deletion of your personal data

- Opt out of future data sharing or sales

We do not sell your data. Email [email protected] to request or delete data under CCPA.

COPPA COMPLIANCE

We do not knowingly collect information from children under 13. Our services are not directed to children.

FAIR INFORMATION PRACTICES

In the event of a breach:

- You will be notified by email within 7 business days

- We maintain access logs and limit staff access

- You may seek redress through regulatory channels if your rights are violated

CAN-SPAM ACT

We agree to:

- Include our business name, address, and unsubscribe link in every marketing email

- Honor unsubscribe requests promptly

- Never use misleading subject lines

HIPAA (If Applicable)

If our services involve healthcare information:

- We protect all PHI under HIPAA standards

- We do not use PHI for marketing

- We limit internal and vendor access to PHI

- All systems storing PHI include encryption, access logs, and breach notification protocols

AI ETHICS AND COMMITMENTS

Our AI systems are:

- Supervised by humans

- Trained on permissioned data

- Regularly tested for bias and accuracy

- Audited and documented

We do not allow automated decisions without human oversight when such decisions have legal or financial implications.

CONTACT

If you have any questions or requests:

Lightning Leads Pro

Email: [email protected]

Phone: (813) 548-3740

Website: https://lightningleadspro.io/

Last Updated: June 21, 2025